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Create a discount code in Shopify

Set up promotional discount codes for sales, welcome offers, or VIP customers.

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Who is this for?

This guide is for Shopify Merchants and Marketing Managers who want to run promotions, sales, or customer loyalty programs using discount codes.

Step-by-Step Guide

Common Pitfalls and Troubleshooting

  • Discount Stacking: Be aware that unless you enable "Combinations," customers cannot use multiple discounts (e.g., free shipping + 10% off) at the same time.
  • Case Sensitivity: Discount codes are not case-sensitive (e.g., SAVE10 is the same as save10), but spaces do matter.
  • Eligibility Issues: If a code isn't working, check the "Customer eligibility" or "Product eligibility" settings to ensure the cart contents meet the criteria.

Why Users Choose Shopify Discount Codes

Merchants value the flexibility of Shopify's native discount engine, particularly the ability to schedule start and end times for flash sales without manual intervention.

Get started with Trinity

Trinity is a conversational expert who works alongside you, following your screen and guiding you through each step. It's like having someone who really knows Shopify sitting right next to you.

What happens when you click "Start with Trinity"

  • 1
    Connect your microphone
    Give permission for Trinity to access your microphone so you can ask questions and get Trinity's help as you go.
  • 2
    Share your screen
    Share the screen you are working on so Trinity can see what you're doing and provide guidance.