Build an Async Loom Support Workflow with Reusable Walkthroughs
Design a Loom-first async support workflow for clear walkthroughs, troubleshooting demos, and reusable visual explanations.
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Who is this for?
This guide is for Support Teams looking to scale their efficiency using asynchronous video.
Step-by-Step Guide
Key Terms Defined (Dictionary)
| Video Type | Length | Purpose | Reusability |
|---|---|---|---|
| Macro / FAQ | < 2 min | Answer common "How-to" questions. | High (Send to many) |
| Troubleshooting | 2-5 min | Diagnose a specific user issue. | Low (1-to-1) |
| Deep Dive | 5+ min | Explain complex concepts or strategies. | Medium (Training) |
Get started with Trinity
Trinity is a conversational expert who works alongside you, following your screen and guiding you through each step. It's like having someone who really knows Loom sitting right next to you.
What happens when you click "Start with Trinity"
- 1Connect your microphoneGive permission for Trinity to access your microphone so you can ask questions and get Trinity's help as you go.
- 2Share your screenShare the screen you are working on so Trinity can see what you're doing and provide guidance.