Troubleshoot Intercom messenger setup
Learn how to help customers configure the Intercom messenger widget, troubleshoot display issues, and customize appearance and behavior settings.
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Who is this for?
This guide is for Support Engineers helping customers install or debug the Intercom widget.
Step-by-Step Guide
Key Terms Defined (Dictionary)
| User Type | Definition | How they appear in Intercom |
|---|---|---|
| Visitor | An unidentified person on your site. | "Lead" (until they share an email). |
| User | A logged-in person with a unique user_id or email. | "User" with profile data. |
| Lead | A visitor who started a conversation but isn't logged in. | "Lead" with email. |
Get started with Trinity
Trinity is a conversational expert who works alongside you, following your screen and guiding you through each step. It's like having someone who really knows Intercom sitting right next to you.
What happens when you click "Start with Trinity"
- 1Connect your microphoneGive permission for Trinity to access your microphone so you can ask questions and get Trinity's help as you go.
- 2Share your screenShare the screen you are working on so Trinity can see what you're doing and provide guidance.