Troubleshoot Microsoft Teams sync issues
Learn how to diagnose and resolve common Microsoft Teams synchronization problems including calendar sync, file sync, and presence status issues.
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Who is this for?
This guide is for Help Desk Technicians troubleshooting Teams connectivity issues.
Step-by-Step Guide
Key Terms Defined (Dictionary)
| Component | Syncs With | Common Symptom |
|---|---|---|
| Calendar | Exchange / Outlook | Meetings missing or double-booked. |
| Files | SharePoint / OneDrive | "File not found" or old version showing. |
| Presence | Exchange / User Activity | Showing "Offline" when user is active. |
Get started with Trinity
Trinity is a conversational expert who works alongside you, following your screen and guiding you through each step. It's like having someone who really knows Microsoft Teams sitting right next to you.
What happens when you click "Start with Trinity"
- 1Connect your microphoneGive permission for Trinity to access your microphone so you can ask questions and get Trinity's help as you go.
- 2Share your screenShare the screen you are working on so Trinity can see what you're doing and provide guidance.